It starts with a simple email or phone call to discuss which option works best for you or your loved one. Once you have selected which package most suits you, we set out a schedule and begin the interviewing process. Interviews are then carefully written and curated into your memoir. Once you are happy with the content and cover design, your book will be printed for you to keep.

This all depends on the package you choose. We aim to complete 1-2 interviews per week, depending on your availability and the author’s capability. Then, we take approximately one week to type up your story. After you have signed off your manuscript, your books will be with you in 2 weeks. All timelines are discussed before work begins.

Of course! Just mention that the package is for a family member, and we will send you a gift package to give to them. We can discuss how best to contact your family member before their interviews commence.

Yes. We prefer it that way! We ask for 1/3 before interviews commence, 1/3 when the first draft is ready, and a final payment at sign off. All details will be finalised in the service agreement before work begins.

Your book is your copyright. Once we deliver your books to you, we can either delete or send the interview recordings for you to keep. One copy of the manuscript will be kept on file for 6 months in case any copies want to be ordered in the future.
What you tell us in your interviews is strictly confidential unless there are legal implications. For more information, please see our privacy notice.